Why is Air Shipping So Expensive?
Shipping charges are based upon the size of the shipping box (not the weight) and the speed at which it is delivered, one or two-day air. Our gift baskets tend to be rather large which means the air shipping is much more expensive. The rates we charge are based on the actual air shipping rates that our carriers charge. We do not attempt to make money from the shipping charge.
If I order more than one item, is there a discount on shipping?
Not normally. Our shipping charges are per gift because we normally can not fit more than one basket in a shipping box. Gifts going to separate addresses are obviously shipped in separate boxes which also means that shipping is per gift. The one exception is if you order a large quantity one of our smaller gifts (like a cookie box) and they are all going to the same address. If this is the case, send us an e-mail with the gift name, quantity you plan to order, date item is needed and the zip code of the recipient. One of our customer service representatives will provide you a custom shipping quote.
When will my recipient receive their gift?
Shipments and deliveries can only be made on business days (non-holidays Monday-Friday). Therefore, when calculating shipping times, do not include the actual ship date, Saturdays, Sundays or holidays.
Will you share my personal information with other companies?
Protecting your privacy is important to us. We hope the following statement will help you understand how Holiday Gifts & Gift Baskets collects, uses and safeguards the personal information you provide to us on our site. Holiday Gifts & Gift Baskets may disclose personal information of a user only if required to comply with the law or legal process. Holiday Gifts & Gift Baskets may share your postal mailing address for periodic mailings from other reputable companies. If you would rather not receive such offers, just call or write to let us know.
When you buy a gift from us, you will have the option to be placed on our e-mailing list. If you choose to be on our e-mailing list, we may send you periodic emails detailing special offers. We do not share your personal information with anyone outside the company, except where noted above. If you would like to be removed from our e-mailing list, simply follow the instructions that are included with each email.
Protecting Information Online
Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet during the ordering process. This information is kept in a protected directory accessible only by the employees that process online orders.
Can I cancel an order?
If your order has not already been shipped or personalized, we can cancel it. To do so, please contact our customer service department immediately at 1-217-417-4012 or Tlanding@mypeasncarrots.com. If your order has already been shipped out for delivery, we will be unable to cancel it.
How will my gift look when it arrives?
The gift photos shown online are accurate depictions of what your gift will look like when your recipient opens his/her package. Most of our gifts are wrapped in a cellophane bag or shrink wrap and finished with a large bow. Each gift also includes an enclosure card with your message. The gift will arrive in a large shipping box packed with bubble-wrap and/or blank newsprint.
Please keep in mind that due to demand, it may be necessary for us to occasionally substitute items of equal or greater value than those shown online. We always try to use an item with a similar theme or genre. No refunds will be issued for an item that we had to replace. During the warm summer months, substitutions will be made for meltable chocolates.